We want you to have a seamless buying experience ,and for that reason we seek to address the common questions asked. Read on for details about purchasing, shipping, returns, and more.
To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout where you’ll enter your shipping and payment information.
We accept all major credit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay,and PayPal with the option to buy now and pay later for USA customers. We also process secure payments via stripe. Please see more at the Payment methods page.
If you order an in-stock item, we’ll ship it within 3 working days.
You will receive your tracking information within 3-5 working days. Tracking might not available if free shipping applies. In this case, please contact us at support@qerlo.com
You can change or cancel your order within 12 hours. Please contact us at support@qerlo.com
We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Please visit our Returns page for more information on how to initiate a return.
We were incorporated as Qerlo LLC on 26th June 2025 in Phoenix, Arizona entity number 23845671.
No. Currently we are neither owners of or partners of any other e commerce businesses other than Qerlo LLC with only one store front qerlo.com
Yes we do have a refunds and returns policy. Please refer to the links at the footer of qerlo.com.
Our products are sourced from numerous countries across the world and mostly stored in a warehouse in California.
Yes, we do accept returns. Please refer to the returns and refunds policy at the footer of qerlo.com or contact support@qerlo.com or via live chat on the website.
If you have any questions, here are some useful links:
